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FAQs

Is receiving a fax really free?

This service is absolutely free of charge. There are no monthly maintenance costs and no signup fees. A minimum of 1 fax each month needs to be received to keep your account active and open.

Is sending faxes from my email address also free?

Unfortunately, our Print-to-Fax service is not free. However, because this service is charged for on a prepaid basis, you have the power to control your expenditure without receiving any unexpected bills from us.

Will I need to install any specialised software?

Faxes are received as either a PDF or TIFF file. Most commonly used operating systems are equipped to handle these formats, but the relevant software can also easily be downloaded from the internet.

How long will it take you to assign me a fax number?

There is absolutely no delay. Once you have registered an account, you are assigned a number and are instantly ready to begin faxing.

Can I still register if I do not have access to the internet?

If you send an email to support@faxfx.co.za from wherever you do have internet access, we will automatically link your nex fax number to the email address that you are using.

How can I activate or accept an account by email?

This is done by clicking the “accept” button which is found in the activation email. You will receive this email as soon as you sign up for our service.

How does FaxFX make money if they offer these services for free?

We earn our revenue through a rebate system with Telkom, earning for each call made to the designated numbers. This is how we can deliver top service to our clients at absolutely no cost to them.

How much does sending a fax cost?

Please refer to the FaxFX FaxOut rate sheet, which can be viewed on our website(note: our rates may be subject to changes without prior notification).

How Does Online Faxing Work?

Short explanation about how to send and recieve online faxes can be found here.

Can I Convert My Existing Faxline

Yes your existing fax number / fax line can be converted to a fax to email number using call forward facilities from your telephone provider.

What is My Free Fax Number

If you have lost your free fax number and would like to reset the service simply re-register, password reset or contact our support center to re-activate the service.

Can I Read My Faxes When I am Overseas?

Yes. you can read your faxes anywhere that you can read your email. Faxes are sent to users email accounts in .pdf attachments so provided you have access to your email and a .pdf reader you can read your faxes anywhere.

How many Fax Numbers Can I Have?

You can have as many fax numbers as you have email addresses. We don’t limit the number of fax numbers a user may own provided each number has a unique email address and remains active with sent or received faxes and the user is not abusing our services. We have designed our systems to cater for mass company registrations. Thousands of simultaneous signups can be activated. If you have a company or subscriber base that you can activate in bulk please contact our support.

I Need to Send / Receive Bulk Faxes

FaxFx is a corporate grade fax supplier. We supply parastatal scale fax services and bulk fax services to multi-national organisations in South Africa. As one of the largest independent suppliers of bulk fax services we are well suited to customising and adapting our systems and processes to find a solution to bulk fax sending and receiving requirements.

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