FAQs

The number of pages in an outbound fax is not the only factor that determines the time it takes to transmit.

The actual size(in bytes) as well as the quality of the originating document influences the transmission time dramatically.

Highly pix-elated files, or files of poor originating quality will take longer to render or not render at all. Pictures and logos in particular.

If the file is damaged or the paper has creases it will also manipulate the transmission time dramatically.

Fax technology interprets any image as series of a black and white dots, a granular image plays a major role in the time taken to transmit and receive.

A standard black and white fax image consists of a grid of pixels at fixed resolutions and image sizes compressed in a particular manner.

The number of pixels in the image depends on the vertical and horizontal resolutions (dpi or pixels/mm) and the size of the image.

The size of the image (in bytes) depends on the image dimensions, resolution, content and the form of data compression used.

Basic fax mode transfers in black and white only and the document is compressed into a series of black and white runs for a single scanned line.

An A4 document is typically scanned at 1145 lines per page if these particular files were mostly made up of black and white lines or dots,

the compression ratio would have been far lower during this transaction.

If this is the case we suggest that you decrease the size of the document(in bytes) or find a better quality version of the originating document.

This service is absolutely free of charge. There are no monthly maintenance costs and no signup fees. A minimum of 1 fax each month needs to be received to keep your account active and open.

Unfortunately, our Print-to-Fax service is not free. However, because this service is charged for on a prepaid basis, you have the power to control your expenditure without receiving any unexpected bills from us.

Faxes are received as either a PDF or TIFF file. Most commonly used operating systems are equipped to handle these formats, but the relevant software can also easily be downloaded from the internet.

There is absolutely no delay. Once you have registered an account, you are assigned a number and are instantly ready to begin faxing.

If you send an email to support@faxfx.co.za from wherever you do have internet access, we will automatically link your nex fax number to the email address that you are using.

This is done by clicking the “accept” button which is found in the activation email. You will receive this email as soon as you sign up for our service.

We earn our revenue through a rebate system with Telkom, earning for each call made to the designated numbers. This is how we can deliver top service to our clients at absolutely no cost to them.

Please refer to the FaxFX FaxOut rate sheet, which can be viewed on our website(note: our rates may be subject to changes without prior notification).

Short explanation about how to send and recieve online faxes can be found here.

Yes your existing fax number / fax line can be converted to a fax to email number using call forward facilities from your telephone provider.

If you have lost your free fax number and would like to reset the service simply re-register, password reset or contact our support center to re-activate the service.

Yes. you can read your faxes anywhere that you can read your email. Faxes are sent to users email accounts in .pdf attachments so provided you have access to your email and a .pdf reader you can read your faxes anywhere.

You can have as many fax numbers as you have email addresses. We don’t limit the number of fax numbers a user may own provided each number has a unique email address and remains active with sent or received faxes and the user is not abusing our services. We have designed our systems to cater for mass company registrations. Thousands of simultaneous signups can be activated. If you have a company or subscriber base that you can activate in bulk please contact our support.

FaxFx is a corporate grade fax supplier. We supply parastatal scale fax services and bulk fax services to multi-national organisations in South Africa. As one of the largest independent suppliers of bulk fax services we are well suited to customising and adapting our systems and processes to find a solution to bulk fax sending and receiving requirements.